York House is an elderly care home in the picturesque market town of Dereham, Norfolk. York House can accommodate up to 43 residents and has been rated ‘Good’ by The Care Quality Commission.

York House has a warm and cozy atmosphere, and is always full of laughter. We are proud to offer elderly people in Dereham and surrounding areas a safe place to call home, where they can get any extra support they require. Our staff are proud to provide person-centred care and put the needs of our residents first at all times.

The home benefits from a spacious mature garden which blooms beautifully in the summer, and is situated only a short distance from Dereham town centre. Dereham is a charming town with many independent businesses and attractions including; a swimming pool, squash court, golf club, a three screen cinema and a range of highstreet shops, banks and doctors surgeries.

Dereham has excellent road and bus links, with the option to travel to the nearby ‘City of Stories’ Norwich, or the nearby towns of Fakenham and Kings Lynn.

It’s important to us to support our residents to lead independent lives and play an active part in their own self-care, we believe in dignity, privacy and choice within our care homes. We work within their home, they do not live within our workplace.


This bedroom is situated within Southwell Court in Cambridgeshire, and aims to show the high quality accommodation we offer across the group. Size of room may vary across different homes, but all of our rooms include all the attributes mentioned within the virtual tour. Outside and communal galleries feature our residential facilities throughout East Anglia. This is an example of a standard bedroom within the Black Swan Care Group.

Contact Form – York House


Registered for 43 residents


For residents aged from 65

For the elderly

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At a glance


Donna Butterfield


47 Norwich Road
NR20 3AS


01362 697 134


01362 697 134



Very caring and supportive care home during this unpleasant, traumatic period.


York House
47 Norwich Road, Dereham, Norfolk, NR20 3AS



Dining is a hugely important factor in many lives, it is more than simply sustenance. Culturally, both food and dining are at the core of our most joyous experiences in life; weddings, festivals, birthdays and holidays to name just a few.

We encourage our residents to invite their loved ones into the home for lunch, dinner and even breakfast so that meal times offer the same opportunities for socialising as they would’ve done throughout each individual’s life.

What is unique about the dining experience we offer here is ‘choice’, which extends beyond simply WHAT you wish to eat, it includes WHERE, WHEN and WHO WITH. Not only do our residents have a superb choice of meals each day but they have the freedom to eat them wherever they like, whenever they like, and with whomever they choose.

We often incorporate food into our activities, providing buffets at parties and BBQs during summer garden parties. We have even hosted ‘Come dine with me’ style evenings in which favourite meals are pitted against one another, diners then voting for their favourite.

Our catering staff are highly skilled and in addition to their knowledge within hospitality they are subject to our programme of care related training, this gives them a broad understanding of the often complex needs of our residents. Our dining team cater for a diverse range of dietary requirements and have experience in tailoring menus to suit every individual’s specific needs.



Regular activities include flower arranging, art and craft sessions, quiz nights and tea parties. As well as fun events in the home, entertainers often come and visit us too. We have recently been visited by the Salvation Army, musicians and local drama students.

As you would expect, special holidays are incorporated into our activity calendar and birthdays are always celebrated with a party and a big slice of cake!

We invite our residents to join in with choosing and planning activities and encourage those moving in with us to continue with their current hobbies and interests.