IMPORTANT: COVID-19 (Coronavirus) UPDATE
Black Swan always prioritises the care and safety of our residents and staff.
We have now updated our visitor policy at all our homes. We are now restricting all but essential visitors. Since 19th March 2020 we’ve asked that family members of our residents respect this decision, as we are doing it to keep our resident group safe. We will allow access to families of our residents on palliative care. Our managers will be in touch with relatives directly to provide further explanation.
The spread of Coronavirus (COVID-19) in England and across the world is now a real concern, particularly for the most vulnerable, including the elderly in our care.
COVID-19 is a new virus and scientists are still learning about its characteristics including the incubation period and transmissibility. Black Swan homes are well placed and prepared to respond to a range of viral outbreaks. We note that the guidelines in regard to best practice containment recommendations for COVID-19 are developing and changing daily.
Our early preparation and response planning to the risk of exposure and treatment of COVID-19 is entirely based on the information and guidance materials issued and regularly updated by the Department of Health.
We will continue to work proactively and in partnership with the Department of Health, who is leading England’s response and developing recommendations for Aged Care providers.
Black Swan continues to assess the risk and take steps to prevent, detect and control the spread of infections.
*Please keep up to date with our goings on in the homes on the news page of our website*
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Black Swan Care Group prides itself in putting residents needs and feelings first.
We have multiple care homes spread across East Anglia providing an expert care service for those who need it the most.
We offer an adaptable service; facilities are continually reviewed and updated in order to provide a safe environment in which the needs of every individual are met.
We work collaboratively with our residents; their input and involvement allow us to provide a care package tailored to suit their own unique and specific needs.
Our highly skilled staff are given the skills and confidence that they need in order to deliver the highest standards of care and support to every resident.
Every person matters and will be treated equally, compassionately and with the utmost respect & dignity.
Independence, choice and individuality are at the core of our values.
We cannot replace home, but that should never stop us trying.
Care Homes in East Anglia
We have many care homes throughout the East of England, including Norwich, Kings Lynn, and Dereham.
