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IMPORTANT: COVID-19 (Coronavirus) UPDATED 18/06/2020

Black Swan always prioritises the care and safety of our residents and staff.

Black Swan homes are well placed and prepared to respond to a range of viral outbreaks. We note that the guidelines in regard to best practice containment recommendations for COVID-19 are developing and changing daily.

Our response to the risk of exposure and treatment of COVID-19 is entirely based on the information and guidance materials issued and regularly updated by the Department of Health.

We will continue to work proactively and in partnership with the Department of Health, who is leading England’s response and developing recommendations for Aged Care providers.

Black Swan continues to assess the risk and take steps to prevent, detect and control the spread of infections. 

What we are currently doing:

  • Restricting all but essential visitors to our homes, such as doctors
  • Taking the temperatures of staff before they start work
  • Taking our Residents temperatures twice a day
  • Asking anyone who has been to hospital to remain in their room for 14 days. We are then using masks, aprons and gloves whilst caring for them. 
  • Ensuring any Resident wishing to shield themselves, can do safely
  • All staff coming within 2m of a resident are wearing Type IIR fluid resistant masks as advised by Public Health England.

We have made it clear to our managers that they must be open and honest at all times with family members to ensure that they remain well informed of what is happening within the home.

Following government relaxing of lockdown rules on 1st June, we reviewed our visitation policy. We spoke with the majority of our family members and over 70% wanted the strict visitation restrictions to remain or would like us to decide when to relax them. We revisited this again on the 16th June and this percentage reduced to 65%.

We made the decision to enable visitation and visitation has been facilitated since July 6th, with socially distanced visiting areas in the homes outdoor spaces to ensure our residents, staff and residents loved ones are safe and  at the lowest possible risk.  Each area has minimal surfaces to allow for a more sanitary environment and easier deep cleaning protocol between visits, alcohol hand gel is provided, and residents family members are required to wear masks for the duration of the visit.

Moving forward, we are currently in the planning phase of implementing secure indoor visiting areas which will be cleaned between visits, and kept separate from the rest of the home using screens. This is not something we will have available for some time, with the indoor visiting areas planned to be used through the Winter months when the weather means we cannot facilitate outdoor visitation. A full copy of our visitation policy has been shared with families.

*Please keep up to date with our goings on in the homes on the news page of our website*

Coronavirus - Black Swan Care Group


Black Swan Care Group prides itself in putting residents needs and feelings first.

We have multiple care homes spread across East Anglia providing an expert care service for those who need it the most.

We offer an adaptable service; facilities are continually reviewed and updated in order to provide a safe environment in which the needs of every individual are met.

We work collaboratively with our residents; their input and involvement allow us to provide a care package tailored to suit their own unique and specific needs.

Our highly skilled staff are given the skills and confidence that they need in order to deliver the highest standards of care and support to every resident.

Every person matters and will be treated equally, compassionately and with the utmost respect & dignity.

Independence, choice and individuality are at the core of our values.

We cannot replace home, but that should never stop us trying.

Care Homes in East Anglia

We have many care homes throughout the East of England, including Norfolk, Cambridgeshire, Essex and, Lincolnshire. 

We are continually looking at new ways in which we can engage with our local community. As well as hosting open days and events.
Entertainment and Activities
We encourage our residents to join in during our activities. Such as flower arranging, art sessions, quiz nights and tea parties.
Our dining experience is unique as we offer 'choice'. We encourage residents to invite their loved ones to come to eat with them.