01603 507 596   Email: headoffice@blackswan.co.uk

About Us

 

Black Swan Care Group has been involved in the Care Sector since its founding in 1991. The Company started as Business Consultants to the Care Sector primarily instructed to give advice to UK Banks, before purchasing its first Care Home in 1994. If you have a question then please contact us or look at our FAQs!

Meet the Team

Tom Lyons

Managing Director

As Managing Director Tom is the most senior full-time executive of the company. He is responsible for the overall performance of the company, as dictated by the boards overall strategy.

In his spare time, Tom enjoys various fitness activities including cycling and running, and has taken part in multiple long distance challenges.

Susan Webster

Operations Director

As Operations Director Susan’s role sits at the heart of the company. She oversees all operational aspects of the business and company strategy, helps set goals, and is responsible for the flow of information to the managing director and board of directors.

In her spare time, Susan enjoys spending time with her daughter and riding her horse.

Kieran Attreed-James

Regional Manager

As Regional Manager Kieran is responsible for the oversight and corporate level management of a collection of four Black Swan Care Group Homes. His role is essential for providing support to the homes registered manager and staff team. Kieran was formerly an inspector for the Care Quality Commission and has previously inspected Black Swan Care Group homes before joining us in January 2021.

Steven Melton

Regional Manager

As Regional Manager Steven is responsible for the oversight and corporate level management of a collection of four Black Swan Care Group Homes. His role is essential for providing support to the homes registered manager and staff team. As a thespian, in his spare time, Steven enjoys being part of local stage productions and has even appeared in shows at the Norwich Theatre Royal.

Ria Odgers

Regional Manager

As Regional Manager Ria is responsible for the oversight and corporate level management of a collection of four Black Swan Care Group homes. Her role is essential for providing support to the homes registered manager and staff team. Ria is also Black Swan Care Group’s Dementia champion. In her spare time you will find Ria in the stables taking care of her horses with her daughters.

Zoe Cattermole

Regional Manager

As Regional Manager Zoe is responsible for the oversight and corporate level management of a collection of four Black Swan Care Group Homes. Her role is essential for providing support to the homes registered manager and staff team. Zoe was formerly an inspector for the Care Quality Commission and has previously inspected Black Swan Care Group homes before joining us in April 2021.

Andy Twite

Regional Manager

As Regional Manager Andy is responsible for the oversight and corporate level management of a collection of four Black Swan Care Group Homes. His role is essential for providing support to the homes registered manager and staff team. Andy is also the Data Protection Officer for the company, ensuring that as an organisation we are effectively protecting our communities data. In his spare time Andy enjoys spending time with his wife, son and adorable pooch. Andy previously lived in Canada and says he misses the maple syrup.

Tiffany Hannant

Quality and Assurance Manager

As Quality and Assurance Manager Tiffany develops and safeguards quality standards across Black Swan Care Group. She is also responsible for overseeing processes, completing audits, analysing data, and developing strategies or policies for higher quality.  Tiffany is also our Mental Health lead for the company and is available via the phone or in-person to support any member of the team who may need extra support.

Samantha Bailey

Head of Marketing and Social Media

As Head of Marketing and Social Media Sam is responsible for our group-wide Twitter account, overseeing the individual homes Facebook pages, online and print advertising, and writing press releases for the company. She also designs our advertising and promotional materials across the group. In her spare time, Sam writes her own lyrics which she performs at open mic nights throughout Norwich.

Company Information

Black Swan Care Group is a Private Limited Company founded in 1991.

It is Registered in the United Kingdom. The Company Registration Number is 2621410.

There are five Directors of the Company. The Directors all take an active part in the running of the Company. The Directors are:

  • Mr Tom Lyons (Managing Director)
  • Mr Brett Burton (Secretary)
  • Mr Clive Hill
  • Mr Steve Winfield (Chairman)
  • Ms Susan Webster (Operations Director)

Additional Information

Copies of the Annual Accounts and Returns can be obtained from ‘Companies House’.

Our mandatory Gender Pay Gap reporting can be found here.

We also run a successful consultancy, details of which can be found here.

Our data security policies and privacy notice can be found here.

Contact 

If you have any questions or comments regarding our Care Homes please contact us at our Head Office, listed below.

Black Swan Care Group, Chiswick House, 3 Christchurch Road, Norwich, Norfolk, NR2 2AD

Tel. : +44 (0)1603 507 596

Fax. : +44 (0)1603 453 231

Email : headoffice@blackswan.co.uk