Heathcote is a residential care home on Unthank Road, just a stone's throw away from Norwich city centre in Norfolk. We provide short-term, respite care and longer term care and support at the home.
One of four Black Swan homes in Norwich, the home provides care and support for up to 29 residents in a beautiful building. The comfortable bedrooms are dotted around the home, which has large, separate communal lounges, dining rooms, a hair salon and adapted bathrooms. Outside there are private gardens and a shaded patio area where we enjoy barbecues and outdoor events for our residents, their families and friends and the local community.
At the home we provide person-centred care for our residents, good food and a wonderful atmosphere which really makes it feel like home. We take pride in providing a wide range of enriching activities to suit residents’ likes and interests, with varied activities taking place every day.
Heathcote has been rated ‘Good Overall’ by the Care Quality Commission in its latest inspection, receiving an ‘Outstanding’ rating in the caring segment of the report, including this lovely quote: “We saw many examples of outstanding and positive caring interactions between the staff and people living in the service.”
Norwich city centre
Heathcote is a short walk from Norwich city centre, via the pretty Chapelfield Gardens. Our residents often enjoy shows at the nearby Theatre Royal, where we are a sponsor for their accessible performances, shopping trips, meals at many different restaurants and cafes, and trips to the historic Norwich Market. St John’s Roman Catholic cathedral is also close to the home.
As well as all the modern conveniences of a city, Norwich is a hub of culture and history, with museums, art galleries and riverside walks. Our care team are keen to enable residents to experience the rich history of the area.
Please contact us to arrange a viewing.
Mum is very content at Heathcote and now thinks of it as home. The staff are very caring and she enjoys the banter with them. She often comments that she couldn’t wish for anywhere better. Overall, we are very satisfied with the level of care that Mum receives and would definitely recommend Heathcote. - Steve W
Always made to feel welcome. Lovely atmosphere and everyone is always so kind and friendly. Always offered a meal and refreshments. The room is spacious, clean and tidy. Lots going on with entertainment and activities. - M R
Always feel very welcome when I visit. Always nice entertainment going on. Nothing is too much trouble. - D H
Everybody is very friendly and helpful and Mum is very happy there and being looked after very well. She gets involved in the activities which is making her enjoy more things. She also loves the food which has brought back her appetite and get up and go. - Paul H
I visited my friend during the Christmas Party, and it was lovely to see how settled they were. The staff were all very welcoming and attentive. It was such a lovely atmosphere. Glad that my friend is being well cared for. - N B
Get to know our services a little better by taking a look around our virtual bedroom tour below.
Each of our bedrooms across the group aims to provide a relaxing, calm and friendly environment for our residents to call home.
We encourage all of our residents to personalise and decorate their living space to their personal likes and interests.
Bedroom size and décor may vary depending on service. Please contact us directly if you would like to book a viewing at a particular service.
Please use the form below to get in touch with us and someone will get back to you as soon as possible.
We're delighted to be a shirt sponsor for the North Walsham Angels U12 football team.
Emily from Laurel Lodge has become a World Champion Bodybuillder!
Black Swan Care Group is proudly supporting World Menopause Day on Wednesday 18th October.