Heathcote is a residential elderly care home on Unthank Road, just a stone throws away from Norwich city centre in Norfolk.  The facility can provide a home for up to 29 residents, in a beautiful building complete with private gardens and modern patios.

Heathcote provides person-centred care for our residents, ensuring a range of enriching activities to suit their likes and interests, good food and a wonderful atmosphere which really makes it feel like home. Heathcote has been rated ‘Good Overall’ by the Care Quality Commission in it’s latest inspection, receiving an ‘Outstanding’ rating in the caring segment of the report.

The report states: ‘We saw many examples of outstanding and positive caring interactions between the staff and people living in the service. People were able to express their views and staff listened to what they said and took action to ensure their decisions were acted on. Staff continued to strongly protect people’s privacy and dignity’.

The close proximity of the home to the city allows our residents to enjoy shows at the nearby Theatre Royal where we are a sponsor for their accessible performances; shopping trips, meals at many different restaurants and cafes, so they have the chance to experience all the city has to offer.

As well as all the modern conveniences of a city, Norwich is a hub of culture and history, with a number of museums; art galleries and riverside walks so our residents can experience the rich history of the area which dates back to the Medieval times.


This bedroom is situated within Southwell Court in Cambridgeshire, and aims to show the high quality accommodation we offer across the group. Size of room may vary across different homes, but all of our rooms include all the attributes mentioned within the virtual tour. Outside and communal galleries feature our residential facilities throughout East Anglia. This is an example of a standard bedroom within the Black Swan Care Group.

Contact Form – Heathcote Care Home


Registered for 29 residents


For residents aged from 65

For the elderly

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At a glance


Sylvia Ames


19-23 Unthank Road


01603 625 639


01603 625 639



We could not have found a more welcoming or caring home for my mother. Our original intention was for long term care but unfortunately, it quickly ended up as palliative care, but in the time my mother was at the home she was cared for so well and it was clear that the staff cared greatly about the wellbeing of all the residents.
What struck us on our first visit was that it had the feel of a real home from home maybe because it has a relatively small number of residents compared to bigger homes. The other residents were all friendly and happy to talk and the food always looked appetising and nutritional, I know my mother enjoyed the food she had. Activities are slightly more difficult to comment on as my mother was bedridden so could not get involved with everything that went on but she was included as much as possible.

Richard B

Heathcote Care Home
19-23 Unthank Road, Norwich, Norfolk, NR2 2PA



Dining is a hugely important factor in many lives, it is more than simply sustenance. Culturally, both food and dining are at the core of our most joyous experiences in life; weddings, festivals, birthdays and holidays to name just a few.

We encourage our residents to invite their loved ones into the home for lunch, dinner and even breakfast so that meal times offer the same opportunities for socialising as they would’ve done throughout each individual’s life.

What is unique about the dining experience we offer here is ‘choice’, which extends beyond simply WHAT you wish to eat, it includes WHERE, WHEN and WHO WITH. Not only do our residents have a superb choice of meals each day but they have the freedom to eat them wherever they like, whenever they like, and with whomever they choose.

We often incorporate food into our activities, providing buffets at parties and BBQs during summer garden parties. We have even hosted ‘Come dine with me’ style evenings in which favourite meals are pitted against one another, diners then voting for their favourite.

Our catering staff are highly skilled and in addition to their knowledge within hospitality they are subject to our programme of care related training, this gives them a broad understanding of the often complex needs of our residents. Our dining team cater for a diverse range of dietary requirements and have experience in tailoring menus to suit every individual’s specific needs.



Regular activities include flower arranging, art and craft sessions, quiz nights and tea parties. As well as fun events in the home, entertainers often come and visit us too. We have recently been visited by the Salvation Army, musicians and local drama students.

As you would expect, special holidays are incorporated into our activity calendar and birthdays are always celebrated with a party and a big slice of cake!

We invite our residents to join in with choosing and planning activities and encourage those moving in with us to continue with their current hobbies and interests.