01603 507 596   Email: headoffice@blackswan.co.uk

Deputy Manager

Our Deputy Managers are an integral part of the day-to-day running of our homes, and are the main support to our Registered Manager in ensuring the home is fully compliant and running smoothly, providing the best care possible for our residents.

Deputy Managers have the unique position of being both carer and management providing bespoke care packages, whilst also being influential in the decision-making of the home to ensure the highest quality of life for our residents whilst with us.

Responsible to: The Manager

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Purpose of position:

In association with the Manager and as delegated

  1. To take responsibility to secure and sustain the home for the residents, promote through high standards of professional practice a caring environment conducive to the physical, emotional, social, intellectual and spiritual needs of the residents.
  2. To ensure that each resident receives care appropriate to his / her individual need. To carry out the Proprietors' policy and instruction and implement the requirements of the HEALTH & SOCIAL CARE ACT 2008, the HEALTH & SOCIAL CARE ACT 2008 (REGULATED ACTIVITIES) REGULATIONS 2010, the CARE QUALITY COMMISSION (REGISTRATION) REGULATIONS 2009 and the CARE QUALITY COMMISSION INSPECTION. To ensure that all statutory requirements are met in respect of fire safety, environmental health and health and safety at work.

Principal responsibilities:



  • To ensure that the home is effectively managed and neither it, nor the residents are brought into disrepute.
  • To maintain confidentiality regarding care and management at the Home whilst delegating effectively within legal boundaries.


Resident Care:

  • To decide whether or not the home is able to meet the personal care needs of any prospective resident and to negotiate an appropriate fee with the purchasing authority or the client or the client's family if not in receipt of local authority assistance.
  • To ensure that each resident receives a Service Users Guide to include a written copy of the 'Terms and Conditions', 'Homes Statement of Purpose', 'Aims and Objectives', 'Complaints Procedure' and ensure that each resident and, where appropriate, their representative understands them. Ensure that adequate arrangements for the introduction and reception of new residents are made.
  • To ensure that the emotional, spiritual, physical, medical, and material needs of the residents are recognized, assessed, and met.
  • To encourage the residents in the taking of decisions in matters that affect their lifestyle.
  • To make or contribute to the assessment of need of each resident in conjunction with the resident, relevant professional agencies, and where appropriate, the resident's family, and develop a care plan that provides a satisfactory quality of life for that person.
  • To investigate complaints, take appropriate action and report to the Manager.
  • To promote relationships that enable each resident to participate in the life of the local community to the maximum of their ability.
  • To ensure the provision of health care arrangements that may include the ordering, recording and, where appropriate, the administration of prescribed medication. To ensure that residents' medical, hygiene and self care are monitored.
  • To ensure the provision of care including that which may be provided by a competent and caring relative, and which may include terminal care under the direction of the General Practitioner and with the support of the community nursing service.
  • To arrange collection of residents' contributions towards any billing for extras, e.g. chiropody, hairdressing, social outings.
  • To be responsible for the efficient running of the domestic character of the Home which will include the following tasks: Planning menus with residents and staff. Ensuring that the dietary needs of residents are met. Ensuring that good standards of food presentation are maintained. Ensuring that supplies are ordered. Ensuring that good standards of hygiene and cleanliness are maintained.


Staff Matters:

  • Recruitment, appointment and development of care, catering, and domestic staff.
  • To assist the Manager to ensure that there is good communication with and between staff and arrange staff meetings.
  • To ensure that effective induction, supervision, and assessment of staff is carried out and that training needs are identified and met.
  • To ensure that employment protection legislation is implemented, including the REHABILITATION OF OFFENDERS ACT 1974 and the CRIMINAL RECORDS BUREAU.
  • To always ensure that adequate staffing levels are maintained.



  • To advise the Manager of any malfunction of the heating, lighting or emergency systems and ensure the security of the premises.
  • To ensure that the fire regulations are complied with and advise the Manager if there are areas of risk.
  • To ensure that legislation and regulations concerning environmental health, building control, planning and health and safety are complied with, and to advise the Manager accordingly where action is required.



  • To ensure that all records required by the HEALTH & SOCIAL CARE ACT 2008 are always compiled and kept in a safe place in the home.
  • To ensure that records required by the Company, The Manager and the Regulatory Authorities are complied with and kept in a safe place in the home at all times.



  • To be responsible for the monitoring and control of day-to-day expenditure within the budget limits prescribed by Senior Management.
  • To make sure that all residents receive their weekly allowance and that this is signed for and to make sure clients have what is legally their property.



  • To undertake ‘on-call’ duties when designated.
  • Read, understand and adhere to all company policies.
  • Any other duties as may be required.


The position is a 42hours/week, four 12 hour shifts one week and three 12 hour shifts the next. There is an “on call” expectation on a rotational basis. The successful candidate must be able to work every other weekend.

Benefits include:

  • Paid annual leave 28 days per year (based on hours / pro rata).
  • DBS costs paid for by the company.
  • Paid Breaks.
  • Full paid induction and training programme.
  • *Free meals.
  • Excellent on-going training from day one and throughout your career.
  • Continuous training, mandatory and specialized.
  • Progression with internal promotions available, across the group.
  • Enhanced pay for working Christmas and Boxing Day & Bank Holidays.
  • Pension scheme.
  • Full uniform provided.
  • Blue light Card.
  • Refer a friend bonus scheme (£150 per placement).
  • Employee Careline with our confidential telephone counselling, 24 hours a day, 365 days a year.
  • Excellent career progression.

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