01603 507 596   Email: headoffice@blackswan.co.uk

Vote Laurel Lodge for Local Care Heroes in the Norfolk Care Awards 2021

Residents and staff at the Laurel Lodge Summer celebration in 2020.

Laurel Lodge has been shortlisted for Local Care Hero in the Norfolk Care Awards, and we need you to vote! 

We have been so impressed with the teams dedication, commitment, kindness and understanding throughout the pandemic. They have truly proven themselves to be champions of care and we are so proud that they have made it through to the shortlist in this prestigious award.  

Working hard across the last 18 months the home has implemented a number of new and unique projects throughout the lockdown to help our residents, and their loved ones throughout the Coronavirus pandemic.  

In February 2020 the home launched the Comfort Box which included a host of activities which could be done in a single bedroom, as well as snacks, blankets and entertainment for our residents and their visitors to enjoy together in privacy.

The comfort box is a way for our residents on end-of-life care to spend private quality time with their loved ones, without visitors having to leave the room. 

The home has continued throughout the pandemic to provide our residents with their 'dreams come true' as part of the home's Wishing Tree campaign. Each resident includes a wish on the tree which they would like to experience across the next year, and staff will do whatever they can to make this happen. 

This has been even more challenging due to restrictions, which has led to some of our residents' wishes being adapted to allow them to have a truly unique experience during the lockdown.

We marked the 66th wedding anniversary of our resident married couple after Derek chose to join his wife Phyllis in the home. After missing their actual anniversary staff acted quickly upon Derek's arrival, inviting him and Phyllis to an exclusive date night in the dining room. 

Staff came in on their days off to be entertainers with live guitar, live piano and singing, as well as a three-course meal cooked by the home's manager.  The dining room was turned into a restaurant with table settings and a special display of photographs of them together throughout their life.  

The team involved our residents loved ones and was able to bring in the outfits they would usually wear when celebrating their anniversary, thanks to help from Derek and Phyllis's daughter.  This was a truly special occasion and we were honoured to celebrate it with them. 

Laurel Lodge also created memory books for residents we had to say goodbye too across the last year, with our residents family being gifted copies of a personalised book centred around their loved one.

They feature photographs from their time within our care as well as a quote from each staff member sharing a memory of the resident.

We feel that this is truly something to shout about, as it shows the strong bonds built between residents and staff in the home, and also allowed residents families to see all the things they'd been involved in throughout lockdown when visiting was restricted.  

The team goes above and beyond in everything they do and we cannot thank them enough for their passion to provide top-quality care to our amazing residents group. 

If you would like to vote for Laurel Lodge in the Norfolk Care Awards public voting to be named Norfolk's Local Care Heroes then please click here!