01603 507 596   Email: headoffice@blackswan.co.uk


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Black Swan always prioritises the care and safety of our residents and staff.


18th March 2020 

We have now updated our visitor policy at all our homes. We are now restricting all but essential visitors. From tomorrow we ask that family members of our residents respect this decision, as we are doing it to keep our resident group safe. We will allow access to families of our residents on palliative care. Our managers will be in touch with relatives directly to provide further explanation.


13th March 2020

The spread of Coronavirus (COVID-19) in England and across the world is now a real concern, particularly for the most vulnerable, including the elderly in our care.

COVID-19 is a new virus and scientists are still learning about its characteristics including the incubation period and transmissibility. Black Swan homes are well placed and prepared to respond to a range of viral outbreaks. We note that the guidelines in regard to best practice containment recommendations for COVID-19 are developing and changing daily.

Our early preparation and response planning to the risk of exposure and treatment of COVID-19 is entirely based on the information and guidance materials issued and regularly updated by the Department of Health.

We will continue to work proactively and in partnership with the Department of Health, who is leading England’s response and developing recommendations for Aged Care providers.

We have made the decision to restrict non-essential entry into our homes and will continue to review our policies. Whilst we are yet to restrict family visits, we do ask those that have been abroad in the last 7 days do not visit, or if you are feeling unwell in any way.

Black Swan continues to assess the risk and take steps to prevent, detect and control the spread of infections. 

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