01603 507 596   Email: headoffice@blackswan.co.uk

“Extensive improvements” result in Good CQC rating for Beccles care home

Background Image

We're celebrating again as Beccles care home have been awarded a Good rating by inspectors from the Care Quality Commission.

The home on St George’s Road in Beccles was previously rated inadequate and placed into special measures. We subsequently acquired the home in December 2022. CQC inspectors reported seeing significant improvement and changes since we took over the home which provides care and support for up to 35 people, including support for people living with dementia.

Inspectors visited the home on 17th March and spent time speaking to the residents, visitors and staff at the home. In the report, they said: “At this inspection, and under the new provider, we found extensive improvements. The registered manager has been instrumental in bringing about many positive changes and much needed stability in the home along with the provider’s support.”

Relatives of residents who spoke to the inspectors also praised the turnaround at the home: “There have been many improvements. The care is better, and everything is far more positive about the place.”

Staff told CQC inspectors that they felt proud to work at the home: “I feel proud to work at Beccles care home and for Black Swan. The positive changes that have occurred in such a short time are amazing, the home looks great, all staff seem happy, management is well structured and approachable, and most importantly, people are safe, happy and living an excellent quality of life.”

We have invested heavily to provide significant improvements and renovations at the home. Bedrooms and communal areas have been redecorated and a new second lounge area has been created for people to enjoy at the home.

Davina Button, the manager at the home is delighted with the latest inspection: “We have worked so hard to make our home a welcoming and caring place. We’re planning lots of events and we want to work with and be a big part of the Beccles community. Please come and visit us to have a look around to see for yourselves – our kettle is always on for a cup of tea!”

The full report can be read here: Beccles CQC report